Shipping & Delivery Policy

1. Delivery Time

• Orders are usually dispatched within 1–3 business days after payment confirmation.

• After placing your order, you will receive an order confirmation email.

• Once your order has been shipped, you will receive a Track & Trace code to follow your shipment.

2. Shipping Methods

Depending on the destination and size of the order, we ship with:

• PostNL

• DHL

• DPD

3. Customer Responsibilities

• Customers must ensure that the delivery address is correct and complete. HerbalDrogist is not responsible for failed deliveries due to incorrect addresses.

• If a package is returned or needs to be resent due to an incorrect or incomplete address, the additional shipping costs are the responsibility of the customer.

• Customers are responsible for collecting parcels within the time frame set by the courier. Uncollected parcels may be returned or lost. HerbalDrogist is not liable for these costs.

4. Return & Reshipping Fees

• Parcels not collected, incorrectly addressed, or refused will be returned. A return handling fee of €4.95 will be charged.

• If the order needs to be resent, the reshipping costs must be paid by the customer.

5. Shipping Fees & Free Shipping

Europe

• Netherlands – €5.99 (free from €85)

• Belgium & Germany – €8.49 (free from €95)

• Spain – €10.95 (free from €110)

• France, Italy, Luxembourg & Austria – €12.95 (free from €105)

• Denmark, Portugal, Norway, United Kingdom & Switzerland – €17.95 (free from €145)

• Croatia, Slovakia & Czech Republic – €17.95 (free from €120)

• Cyprus, Estonia, Finland, Hungary, Ireland, Malta, Poland, Slovenia & Sweden – €20.95 (free from €145)

• Albania, Bosnia-Herzegovina, Greece, Iceland, Kosovo, Latvia, Liechtenstein, Lithuania, North Macedonia, Moldova, Monaco, Montenegro, Ukraine & Serbia – €24.95 (free from €150)

• Andorra, Gibraltar, Romania & San Marino – €29.95 (free from €170)

Rest of the World

• Canada, USA, Kuwait, Qatar, Saudi Arabia & UAE – €29.95 (free from €250)

6. Pick-Up Option

• Orders can also be collected free of charge at:
  HerbalDrogist.com – Hoofdweg 71D, 1175 KM Lijnden, The Netherlands (next to the A9).

• You will receive a notification when your order is ready for collection.

Returns & Warranty

1. Right of Withdrawal and Return Period

• You have the right to cancel your order within 14 days of receipt without providing any reason.

• After your cancellation notice, you have a maximum of 14 days to return the product.

• If the product does not reach our return address within 14 days after your cancellation notice, the return will not be accepted.

• Once the statutory withdrawal period has expired, your right to return ends.

2. Condition of Returned Products

• Products must be returned in their original packaging and with all accessories included.

• You may only handle the product to the extent necessary to determine its nature, characteristics, and functioning.

• It is the customer’s responsibility to ensure safe packaging to prevent damage during return shipment.

• Once we receive the returned item, the refund will be processed within 14 days.

3. Customer Obligations

• Return shipping costs are the responsibility of the customer.

• If the return is sent postage due (unpaid), an additional €12.50 handling fee will be charged.

• The customer is responsible for proper and safe packaging of the products.

4. Refunds

• Only the product price will be refunded.

• Shipping costs paid at the time of order or for the return shipment are non-refundable.

5. Non-Returnable Products

The following products cannot be returned:

• Products beyond the 14-day return period

• Used, opened, or damaged products

• Sealed products that are not suitable for return for health or hygiene reasons (if the seal has been broken)

• Products purchased with discount vouchers or gift cards

If such products are returned, they will not be processed and will be sent back at the customer’s expense.

6. Warranty & Defective Products

• If a product is unexpectedly defective, please contact us at [email protected].

• Warranty duration depends on the product.

• After inspection, we will offer the most suitable solution (replacement, repair, or refund).